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Privacy Policy

Last Updated Date: 15/12/2025



Tijjori Fractions FZCO (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, mobile application, and related services (collectively, the “Services”).


By accessing or using Tijjori, you consent to the practices described in this Privacy Policy.



1. Information We Collect


1.1 Personal Information

When you register or use the Services of Tijjori, we may collect personal information, including but not limited to:

  • Full name
  • Email address
  • Mobile number
  • Date of birth
  • Government ID (e.g., Emirates ID, passport) for verification/KYC
  • Delivery address
  • Account credentials



1.2 Financial & Transactional Information

If you use payment or wallet features, we may collect:

  • Transaction history and timestamps
  • Gold/Silver balances and transaction limits
  • Payment method details (transaction token, bank account reference)
  • Bank information (for fund transfer in case of sell transactions)
  • Billing and invoicing data



1.3 Automatically Collected Information

We automatically collect technical and usage data such as:

  • Device and browser details
  • IP address and approximate location
  • Cookies, analytics data, and server logs
  • Usage metrics (pages visited, features used)



1.4 Third-Party Information

We may receive information about you from trusted third parties, such as:

  • KYC/AML verification providers
  • Payment processors and banks
  • Partners and integrations you connect to
  • We share necessary information with our authorized vaulting partner to support gold storage, verification, and redemption services (if required)



2. How We Use Your Information

We use personal and transactional information to:

  • Create and manage customer account and profile.
  • Provide, maintain, and improve the Services (including KYC/AML checks).
  • Process gold and silver transactions, payments, and refunds.
  • Communicate important notices, account alerts.
  • Detect, investigate, and prevent fraudulent or illegal activity.
  • Comply with legal and regulatory obligations.



3. Legal Basis for Processing (where applicable)

Depending on your jurisdiction, our lawful bases for processing personal data include:

  • Customer consent.
  • Performance of a contract (providing the Services).
  • Compliance with legal obligations (e.g., KYC/AML).
  • Our legitimate interests (e.g., security, analytics), provided your rights do not override those interests.



4. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Service providers and vendors who perform services on our behalf (hosting, payment processing, analytics).
  • Regulatory, governmental, or legal authorities when required by law or to prevent fraud.
  • Third parties in connection with corporate transactions (merger, sale, or reorganization), with appropriate safeguards.

All third parties are required to protect customer data consistent with this policy.



5. Data Retention

We retain personal data only as long as necessary to provide Services, meet legal or regulatory requirements, resolve disputes, enforce agreements, and as otherwise permitted by law. When data is no longer required, we delete or anonymize it.



6. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

  • Encryption of data in transit (TLS) and at rest where appropriate.
  • Access controls and role-based permissions.
  • Regular security assessments and monitoring.
  • Vendor security reviews.



7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings.
  • Analyse usage and improve the Services.
  • Provide personalized content.

You can control cookies via your browser settings however, disabling cookies may affect functionality.



8. Your Rights

Subject to local law, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion or restriction of processing.
  • Receive a copy of your data in a portable format.
  • Object to certain processing (e.g., direct marketing).

Contact us at the email address below.

Email: support@tijjori.ae



9. Children’s Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal data from minors.



10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy with a revised “Last updated” date. Continued use of the Services after changes constitutes acceptance of the updated policy.



11. Contact Us

If you have questions, data requests, or complaints, please contact:

Email: support@tijjori.ae